Frequently Asked Questions
Everything you need to know about shopping with Complement.
What is the status of my order?
Once your order is placed, you will receive an email confirmation. As soon as your items ship, we will send a tracking number so you can follow your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn garments with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar item you already own for the perfect fit.
Do you ship internationally?
Yes, Complement ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to source organic cotton, recycled polyester, and low-impact dyes for our seasonal collections.